PulseCloud Case Study
Lead User Experience Designer – December 2015 to Present
At Pulse Systems, I am responsible for improving the User Experience, the User Interface and Front-End code quality of three web-based medical applications, Practice Management, Revenue Cycle Management and Clinical EHR (Electronic Health Records).
My User Experience Design Process focuses on asking lots of questions, listening to experts who do a great job every day and making sure our applications makes a tough job easier. My tools are Personas, Journey Maps, Sharing Whiteboards, UX Audits, Sharing Designs, Making Prototypes and User Testing.
PROCESS: Personas help a designer gain understanding.
PROCESS: Journey Maps show how Personas work together and uncover common goals
PROCESS: Sharing whiteboards with experts, use different colors to denote links, directional information, text to guide stakeholders through decisions.
PROCESS: Whiteboards showing interaction by drawing hover states, tool tips and open drop-downs
PROCESS: During a UX Audit, focusing on filters, there was no unity and users did not know where to begin, labels were not limited and made drop-downs unruly. Gather lots of realistic example data at this stage
PROCESS: Sketch files are useful for making multiple versions and exploring variations
PROCESS: Showing a high-fidelity design from Sketch that is isolated from the rest of the user interface can focus the attention of an audience for feedback
PROCESS: A Sketch design within the context of the full application informs the stakeholders and confirms design choices for InVision
PROCESS: From Sketch to InVision, single images are synced to a clickable prototype for greater design collaboration
PROCESS: From InVision to Maze a clickable prototype is now ready for user testing from stakeholders and beta testers to ensure the product works as expected
Role User Experience Designer
For Pulse Systems Inc.
Date June 2018